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General Terms and conditions of sale

PREAMBLE

All purchases made on the website www.lestricotsdelea.com (hereinafter the « Website ») are subject to prior knowledge and acceptance of these GENERAL TERMS AND CONDITIONS OF SALE (hereinafter « GTC »).
 
The GTC are  concluded between (1) the company Ginger LES TRICOTS DE LEA, having a share capital of 2 020 800 €, registered in the Trade and Companies Registry of Paris under the number 309 706 992, having its registered office at 52 rue du faubourg Poissonnière 75010 Paris, and having the VAT number FR86309706992 (hereinafter « Les Tricots de Lea") AND (2) any non-professional individual browsing and/or buying a product on the website www.lestricotsdelea.com (hereinafter the « Client »).  
 
Les Tricots de Léa Privacy Policy is an integral part of the GTC.
 
The GTC only apply to Clients being individual persons, non-merchants that acquire the products for their own personal consumption and not for a potential professional activity.
 
The present GTC exclusively regulate all the orders and all the sales contracts executed between Les Tricots de Léa and its Clients, to the exclusion of all other conditions, and they shall prevail upon any other version or document.
 
The amendments made to the GTC are enforceable against the Client upon their publication online on the Website and cannot be applied to a transaction completed prior to that publication.
 
For any question relating to an online order, the Client can contact Les Tricots de Lea’s Customer Service:
 
Directly on the Website with the contact forms accessible on the « My account » section;
By phone at +33 1 42 33 94 94, Monday to Friday from 10am to 1pm and 2pm to 5pm;
By postal mail at the following address: 52, Rue du faubourg Poissonnière, 75010 Paris, France
 

ARTICLE 1: PRODUCTS

The essential characteristics and prices of the products offered for sale on the Website are available on the Website.
 
The Products are offered within the limit of the availability displayed on the Website.

ARTICLE 2: WEBSITE ORDER

The Client that wishes to buy a product must create a client account at the time of its first order.
 
In order to create a client account, the Client will be required to provide his first name, last name, email address and password. The Client will also be able to optionally provide his date of birth. This information is personal data processed in accordance with Les Tricots de Lea Privacy Policy.
 
Registration to the personal account is also achieved by choosing login details (email address and password chosen by the Client). The Client acknowledges that his login and password are strictly personal and confidential.
 
In case of suspicion of fraudulent use of the login and password, the Client must immediately inform Les Tricots de Lea by email at the following address: hello@lestrictosdelea.com. Under all circumstances, the transmission of the credit card number or other banking information and the validation of the order and its payment will be considered as evidence of the said order and will be considered as evidence that the sums incurred by the order are due.
 
The Client undertakes to provide exact information. Les Tricots de Lea cannot be held responsible for the supply of false information that would make it impossible for Les Tricots de Lea to fulfil its obligations.
 
To place an order on the Website, the Client shall have to follow the following steps:
 
- Selection of products on the Website;
- Summary of products ordered, delivery costs and price;
- Identification of the Client or creation of an account;
- Choice, when offered, of the delivery mode of the displayed products;
- Choice of pick-up point if applicable, or indication of the delivery address in case of home delivery;
- Presentation of the summary of the order, giving the possibility to modify the order and indication of the total price;
- Choice of payment method;
- Unconditional acceptance of the GTC.
 
An email is sent to the Client confirming the order and its registration after acceptance of the payment, which contains the following information:
  • a list of the products ordered and their references;
  • the price of the products;
  • the quantity of the products to be delivered;
  • the date of the order;
  • the delivery price;
  • the payment method chosen by the Client; and 
  • Any order implies an obligation of payment.
 
Supposing the Client does not receive any email following the order, the Client is responsible for contacting Sud Express customer service.

Les Tricots de Lea shall not be held liable in the event of an input error due to the Client and which does not permit the sending of the confirmation email.
 

ARTICLE 3. VALIDITY OF OFFERS - AVAILABILITY OF PRODUCTS

The Products displayed on the Les Tricots de Léa site at a given time are in principle deemed to be available in stock at the time of their consultation by the Customer and within the limit of available stocks, except for a limited offer in the context of an operation. specific item expressly mentioned as such on the Product page.
Information on the availability of the Products is provided when the order is placed.
This relative availability is checked after the order has been accepted for payment and is confirmed by the sending of a shipping email to the Customer by Les Tricots de Léa.
Exceptionally, a Product advertised as available on the Site may be unavailable after final validation of the order by Les Tricots de Léa. In the event of the unavailability of one or more Products, Les Tricots de Léa undertakes to reimburse them by recrediting the means of payment used during the purchase by the Customer, within fourteen (14) calendar days from payment for the order.
No penalty will be applied for such a partial or total cancellation of an order, the out of stock of the Products cannot in any case engage the responsibility of Tricots de Léa.
No cancellation compensation may also be requested by the Customer.
 

ARTICLE 4: PRICE

The price of the Products sold on the Site is indicated by article and reference. It only includes the price of the product itself, as described.
The prices displayed on the Les Tricots de Léa website are expressed in euros (€) and are public prices inclusive of all taxes, excluding postage, as they may be applicable in mainland France on the date of consultation of said offers.
The VAT applied is that in force on the date the order is placed.
The prices are applicable in the context of distance selling. The amount of the delivery costs is indicated to the Buyer at the time of the final validation of his Order on the Site. As part of promotional operations, Les Tricots de Léa may reduce or offer free delivery costs.
The amount of delivery and return costs in addition is indicated to the Customer in article 6 “DELIVERIES”.
Les Tricots de Léa reserves the right to modify its prices at any time but undertakes to apply the prices displayed at the time of placing the order, subject to availability on that date.
Les Tricots de Léa will not reimburse any price difference between the time the order was placed and a subsequent price drop.
 
The Products remain the property of Les Tricots de Léa until full payment has been received by the latter.
 

ARTICLE 5: PAYMENT

5.1 PAYMENT TERMS

Regardless of the method of payment chosen from among those accepted on the Site, orders will only be deemed registered after validation or receipt of payment by Les Tricots de Léa.

Thus, as long as payment has not been validated by the intermediary chosen by the Customer, the order cannot be prepared by Les Tricots de Léa.
 
5.1.1 CASH PAYMENT BY CREDIT CARD

The Products are payable in cash on the day of the actual order. The online payment of purchases can be made at the Customer's choice by the following bank cards: Carte Bleue, VISA, MASTERCARD, which must include the 3D Secure verification system.

The Site uses the HIPAY secure payment service which incorporates the SSL security standard, so all purchases made on the Site are protected and secure 7 days a week and 24 hours a day.

The Customer accesses the 3D Secure payment system made available by the banking establishment, which ensures the security and recording of the payment order. The Customer confirms that he is the holder of the bank card to be debited and that the name appearing on the bank card is indeed his. The Customer communicates the sixteen digits and the expiry date of his bank card, as well as, where applicable, the numbers of the visual cryptogram. For the finalization of the payment, obtaining a security code is necessary. The Customer receives it: by e-mail, by telephone or SMS, he must therefore ensure that his contact details are correctly filled in with his banking establishment. In the event of problems encountered with 3D Secure, the Client must contact his bank.

In this respect, the Customer expressly acknowledges that the communication of his credit card number to Les Tricots de Léa constitutes authorization to debit his account up to the amount of the Products ordered and all taxes included.
 
Les Tricots de Léa implements all the means to ensure the confidentiality and security of the data transmitted on the Site.

Online payment by credit card allows you to confidently enter the number, expiry date and security code of the card in the spaces provided for this purpose. Credit card details are encrypted using the SSL (Secure Socket Layer) protocol and are never transmitted unencrypted over the network. Payment is made directly to the bank. Les Tricots de Léa has no access to these details and cannot store them on its servers. This is why they are requested again with each new transaction on the Site.

The bank account corresponding to the credit card used for payment will be debited on the day the order is dispatched.

Les Tricots de Léa reserves the right to proceed with the cancellation of an order which would present, during the checks of bank details by the payment provider, a risk of fraudulent use of bank card, or in the event of refusal of payment authorization from banking institutions.


5.1.2 CASH PAYMENT BY PAYPAL

Payments by Paypal are accepted on the Les Tricots de Léa Site and are then made through the intermediary of the partner in question and according to its own general conditions of sale and use of its services.

The choice of this payment implies tacit acceptance of the general conditions of sale and use of the PAYPAL Partner.

The Customer is invited to refer to it, Les Tricots de Léa cannot be held responsible for the conditions thus imposed by these independent partners.
General conditions of sale and use of Paypal

5.1.2 FIGHT AGAINST FRAUD

Les Tricots de Léa reserves the right to check the validity of the payment, before shipping the order, by any means it deems necessary (including identity documents, proof of address, etc.) in the event of suspicion of fraud.
 
5.1.3 PAYMENT INCIDENT

Les Tricots de Léa reserves the right to refuse to make a delivery or to honor an order from a Customer who has not fully or partially paid for a previous order or with whom a payment dispute is in progress. administration. In the event of fraud, Les Tricots de Léa reserves the right to delete the member's account after informing the member before.
 

ARTICLE 6: DELIVERY

The contract will be considered resolved upon receipt by Les Tricots de Léa of the letter from the Customer informing it of its decision to terminate the contract and only if delivery has not taken place in the meantime. In the event of resolution, Les Tricots de Léa will reimburse the Customer for the sums he has paid as soon as possible, and at the latest, within fourteen (14) days of receipt of the registered letter with request for an opinion. reception.


6.3 DELIVERY TRACKING

The Customer may at any time follow his order using the order number communicated to him in the email formally registering his order, in his “My Account” space on the Site.

This space allows precise monitoring for the modes of transport La Poste and Relais Colis provided, of the order and its status, relating in particular to the shipment or its delivery.

For DHL only, shipment tracking is available in the shipment tracking email.

It is recalled that all communication between the Customer, the Site and the carrier being essentially carried out through email exchanges, it is essential that the Customer sends a valid and regularly updated email address. Failing this, Les Tricots de Léa cannot be held responsible for the consequences arising from the communication of an incorrect or non-updated email address.



6.4 DELIVERY AREAS

Delivery takes place in the following countries:
Delivery method Delivery country Costs Time limit Return cost
Mondial Relay (pick-u point) Metropolitan France, Corsica Free 2 to 3 days Free with Mondial Relay
 
Colissimo Metropolitan France, Corsica, Monaco 6.90€  or Offered from 200€ of purchase 2 to 3 days Free with Mondial Relay
 
Mondial Relay (pick-u point) Belgium, Luxembourg, Netherlands, Spain, Portugal 12,00€ 2 to 3 days Free with Mondial Relay
Chronopost Express Metropolitan France, Corsica, Monaco
 
9,00€
Free from 150€ purchase
2 to 3 days Free with Mondial Relay
 
Chronopost Europe Belgium, Spain, Italy, Luxembourg, Netherlands, Germany, Austria, Portugal, Poland, Sweden, Slovenia, Bulgaria, Cyprus, Croatia, Estonia, Hungary, Latvia, Lithuania, Malta, Slovakia, Andorra, Finland, Greece, Romania, Iceland 12€ Offered from 300 euros of purchase
 
2 to 5 days
 
At your expense
DHL Ireland, United Kingdom, Norway Switzerland. 15,00€ 2 to 5 days
 
At your expense
 
 
 
 
Please note: Delivery is currently only available in metropolitan France and in Europe and the United Kingdom, Ireland, and Norway. And soon in the rest of the world.

6.5 SPECIFIC DELIVERY TERMS

The Customer will be free to choose between collection at a Relay Point or delivery to their home by Colissimo without signature or Chronopost, for shipments to Metropolitan France, Corsica, Monaco, and Chronopost and DHL for international shipments according to the country of sale.

At the end of the validation of these transport methods and before the payment of the order, the Site will display a summary of the order by mode of transport, to which the Products in question are eligible and according to the option chosen by the Client when it was offered to him. The cost of the transport methods assigned or chosen will then be displayed before payment of the order.

When the order has been duly prepared and is ready for dispatch, the Customer will receive an email relating to the dispatch of each part of his order by mode of transport thus agreed.

⇒ Delivery by Relay Point

Les Tricots de Léa offers the Customer who has chosen the “Relay Point” option, the names and addresses of the professionals offering these services closest to the chosen place of delivery. On this occasion, the Customer may consult the opening hours and days of the chosen Relay Point.

Upon receipt of the order at the Point Relais, the Customer has seven (7) calendar days to collect their parcels. Failing this, the order will be reshipped to Les Tricots de Léa. Les Tricots de Léa will consider that the Customer has exercised his right of withdrawal and will proceed to the refund under the conditions of article 7-1 of these GCS.

The Customer will be informed by e-mail of the cancellation and refund of this order.

⇒ Delivery by Colissimo:

Delivery by Colissimo is a service offered by La Poste française and meets its own General Conditions of Use.

The package is delivered without signature to the Customer's post office box.

If it is impossible to drop off the package with a caretaker, and the Customer's post office box is too narrow, the delivery person will drop off the package at the nearest post office. The Customer will then receive a notice of passage.

He will then have a period of fourteen (14) calendar days to collect his package from the post office indicated on said notice. Failing this, the order will be sent back to Le Tricots de Léa.

Les Tricots de Léa will consider that the Customer has exercised his right of withdrawal and Les Tricots de Léa will reimburse under the conditions of article 7-1 of these GCS.

The Customer will be notified by e-mail of the cancellation and refund of his Order.

The Customer can at any time follow his order using the order number which is communicated to him in the email of dispatch of his order.


⇒ Delivery by Chronopost:
Chronopost governs their own T&Cs.
Deliveries to TSA, Cedex, PO Box, CS, Free Response and Poste Restante are not insured.
Upon delivery, damage or loss of content must be the subject of written, precise, complete, dated and signed reservations on the delivery note from the recipient.
The digitized signature of the recipient, as well as its reproduction, or any other indisputable means of secure identification, are proof of the delivery of the parcels and the parties recognize in this signature a legal value identical to that of a traditional signature on paper.
Any pending object is delivered to the recipient or his agent upon presentation of an identity document, and after payment of any duties and taxes (VAT, customs duties, dock dues, other taxes) in force as well as the customs clearance services provided by CHRONOPOST.
For national shipments, and unless otherwise specified by the sender, an interactive delivery service (Predict) is offered to the recipient, who receives a delivery notification when the parcel is picked up, as well as during an unsuccessful delivery.
He can modify directly with CHRONOPOST:
 - the initial delivery date, (within a maximum of 6 working days from the initial date), and/or
 - choose a delivery point other than the one initially chosen by the sender, namely a local point (Pickup point or CHRONOPOST agency), offered by CHRONOPOST within the initial delivery perimeter, or choose the address of an identified neighbor or choose a safe place of delivery in agreement with CHRONOPOST.
In the event that the recipient communicates an instruction to CHRONOPOST modifying the day of delivery, the sender cannot claim compensation based on the delay.
The recipient's mobile phone number and/or e-mail address are mandatory information transmitted to CHRONOPOST on the waybills and/or when transmitting electronic files at the end of the day, in order to notify the recipient.

6.6 DELIVERY RATES

Delivery costs are offered in Metropolitan France with the carrier RELAIS COLIS regardless of the amount of the order.

They are billed six euros ninety euros (€6.90) with Colissimo for all orders of less than two hundred euros (€200) and nine euros (€9) for Chronopost; and offered above this amount.

The delivery is invoiced twelve euros (12€) with Chronpost for the European Union regardless of the amount of the order.

Delivery is charged fifteen euros (15€) with DHL for deliveries in Ireland, Norway and the United Kingdom and Switzerland.

Transport invoicing follows a calculation rule taking into account the destination of the package. The prices indicated are all in euros (€) all taxes and charges included, including the rate of VAT at the price in force on the day of delivery.


The amount of the costs is automatically calculated as soon as a Product is added to the basket on the basis of a delivery in metropolitan France. The Customer can freely consult the billing and the carrier associated with his Products.

The final calculation of the shipping costs for other destinations is made once the postal code has been entered on the delivery address and before the validation of his order by the Customer.

The specific offers in free shipping are only valid within the framework of a shipment in metropolitan France, unless expressly stipulated otherwise.
 
 

ARTICLE 7: RIGHT OF WITHDRAWAL

7.1. CONDITIONS FOR EXERCISE OF THE RIGHT OF WITHDRAWAL


In accordance with the provisions of Article L. 221-28 of the Consumer Code, the Customer has a period of fourteen (14) calendar days to exercise his right of withdrawal, without needing to justify any reason. . The period runs from the day of receipt of the order at home or at a relay point.
In the case of an order relating to several goods delivered separately or in the case of an order for a good made up of batches or multiple parts whose delivery is staggered over a defined period, the period runs from receipt of the last good or lot or of the last piece.

7.2 MODALITY OF EXERCISE OF RIGHT OF WITHDRAWAL


The Customer must first notify Les Tricots de Léa of his wish to withdraw within fourteen (14) days from the day of receipt of the order.

The withdrawal is made from the Site by connecting to the individual space of the Customer and is recorded electronically.

It may also be made by e-mail to the address hello@Lestricotsdelea.com or by post on plain paper or by completing and sending the standard withdrawal form present in the Appendix to the GCS by post - Les Tricots de Léa - Customer Service - 52 rue du Faubourg Poissonniere - 75010 Paris
or by e-mail to hello@lestricotsdelea.com. A copy of this document must be kept by the Customer, in the event of a complaint to Les Tricots de Léa customer service.


7.3 EXCEPTION TO THE EXERCISE OF THE RIGHT OF WITHDRAWAL

The right of withdrawal cannot be used for contracts for the supply of Products made to the consumer's specifications or clearly personalized (eg personalized items).
 
7.4 RETURN OF PRODUCTS

The Products must be returned in their packaging and their original packaging which will have been opened properly, imperatively accompanied by the delivery note and/or the order form making it possible to certify that they are indeed Products purchased via the Site. by the customer.

The return of the Product(s) will be made by the Customer to the address indicated by Les Tricots de Léa within fourteen (14) days following the communication of his decision to withdraw.

The costs and risks associated with the return of the Products are the responsibility of the Customer.

However, if the order has been delivered in Metropolitan France and the Products are returned to Les Tricots de Lea by the Relais Colis carrier via the label provided by Customer Service, the return of the Products is free of charge for the Customer.


7.5 TERMS OF REFUNDS

In the event of exercise of the right of withdrawal within the aforementioned period, Les Tricots de Léa will reimburse the Customer for the price of the returned Product(s) as well as the shipping costs within fourteen (14) calendar days of receipt. of the Products by Les Tricots de Léa or until the Customer has provided proof of shipment of the Products, the date used being that of the first of these events.


The refund will be made using the same method of payment chosen by the Customer at the time of his order. The Customer will receive a confirmation email once the refund has been issued.

No exchange being accepted, the Customer is then invited to place a new order on the Site if he wishes.
 

ARTICLE 8: After-sales service

Apart from the legal guarantee defined in article 9, the Customer always has the possibility of contacting Customer Service to answer his questions relating to the use of a Product, its maintenance methods or the order of a part that has become defective. The Customer can contact Les Tricots de Léa by email by filling out the contact form located on the contact page of the Site or by email at the following address: hello@lestricotsdelea.com from Monday to Friday from 10:00 a.m. to 1:00 p.m. and 2:00 p.m. to 5:00 p.m.
 

ARTICLE 9: GUARANTEES

9.1 Legal guarantee of conformity

The Products are subject to the legal guarantee of conformity:

"The seller is required to deliver a good in conformity with the contract and is liable for any lack of conformity existing at the time of delivery.
It also responds to any lack of conformity resulting from the packaging of the assembly instructions or the installation when it has been charged to it, by the contract, or has been carried out under its responsibility. »

The defects of conformity which appear within twenty-four (24) months from the delivery of the Product are presumed to exist at the time of delivery, unless proven otherwise.

The legal guarantee of conformity cannot be applied in the event of misuse of the Products or non-compliance with the maintenance conditions provided on the labels of the said Products.
 
9.2 Warranty against hidden defects

The Products are subject to the warranty against hidden defects:

"The seller is bound by the guarantee on account of hidden defects in the thing sold which render it unfit for the use for which it is intended, or which so diminish this use that the buyer would not have acquired it, or would have paid a lesser price for them, if he had known them".

The action resulting from latent defects must be brought within two (2) years from the discovery of the defect.

The Customer can decide to implement the guarantee against hidden defects of the thing sold by choosing between, the resolution of the sale or, a reduction of the sale price.
 

ARTICLE 10: INTELLECTUAL PROPERTY

Les Tricots de Léa is the exclusive holder of the intellectual property rights on the Products offered on the Site, on the trademarks, designs and models and copyrights associated with the Products, on the Site and all its elements of the Les Tricots de Léa Site, in particular on the visual and graphic identity, on its design, on its ergonomics, its functionalities, on the software, the logo, the texts, the photos, the videos and the domain name.

It is forbidden to use trademarks, images, designs and models or any other element on which Les Tricots de Léa holds intellectual property rights.

In addition, the intellectual property rights to the documents contained on the Site and each of the elements created for this Site are the exclusive property of Les Tricots de Léa, which does not grant any license or any right other than that of consulting the Site. The reproduction of any page or content of the said Site is subject to prior written authorization from Les Tricots de Léa except in the case of private copying.

It is also prohibited to copy, modify, create a derivative work, reverse design or assembly or in any other way attempt to find the source code, sell, assign, sublicense or transfer in any way any right relating to software.
 
It is also prohibited to modify the software or to use modified versions of the software and in particular (without this enumeration being exhaustive) in order to obtain unauthorized access to the service and to access the site by any means other than via the interface provided by Les Tricots de Léa for this purpose.

ARTICLE 11: RESPONSIBILITY

For all stages of access to the site, the ordering process, delivery, customer service or subsequent services, Les Tricots de Léa only supports an obligation of means.

Les Tricots de Léa cannot be held liable for any inconvenience or damage inherent in the use of the Internet network, in particular a break in service, external intrusion or the presence of computer viruses, or any event qualified as force majeure, in accordance with case law preventing Les Tricots de Léa from performing its contractual obligations.

In addition, Les Tricots de Léa cannot be held liable in the event of a breach of one of our contractual obligations resulting from a case of force majeure within the meaning of case law and therefore beyond its control.
 
The execution of the T&Cs will be suspended for as long as the case of force majeure lasts and the execution and delivery times will be extended accordingly. Les Tricots de Léa will however do its best to put an end to the case of force majeure or find a solution allowing it to perform its contractual obligations despite the case of force majeure.

The Site is accessible to all users of the Internet network in principle 24/24h, 7/7d, except interruption, scheduled or not, by Les Tricots de Léa or its service providers, for the needs of its maintenance and/or security or case force majeure. Les Tricots de Léa cannot be held responsible for any damage, whatever its nature, resulting from the unavailability of the Site.

Les Tricots de Léa and its service providers do not guarantee that the Site will be free from anomalies, errors or bugs, or that the Site will operate without failure or interruption. In this regard, he may freely and at his sole discretion determine any period of unavailability of the Site or its content. Les Tricots de Lé cannot be held responsible for problems with data transmission, connection or unavailability of the network.

In any event, the liability of Tricots de Léa is limited to the reimbursement of the sums paid by the Customer for the acquisition of the Products and the related delivery costs, and without prejudice to its rights and remedies.

The information given by the Customer, when taking the order, is binding on him.

Les Tricots de Léa cannot be held responsible in the event of false information or an error in entering its contact details by the Customer in the event of misuse of its identifiers or of the procedure for placing an order by the Customer and failure or refusal of payment. The Customer undertakes not to provide anyone with his identifiers and access to the Site.

These T&Cs comply with French legislation, and in no case does Les Tricots de Léa give any guarantee of compliance with the local legislation that would be applicable, as soon as the Customer accesses the Site from other countries.

ARTICLE 12: ENTIRETY

In the event that one of the clauses of this contract is declared null or void, this can in no way affect the validity and compliance with all the other provisions of these GCS.

ARTICLE 13: PROOF

The computerized registers will be considered as proof of communications, orders and payments between the Customer and Les Tricots de Léa.
 

ARTICLE 14: STORAGE AND ARCHIVING OF TRANSACTIONS

Archiving of purchase orders and invoices is carried out on a reliable and durable medium so as to correspond to a faithful and durable copy.

ARTICLE 15: DISPUTES

These T&Cs are subject to French law.

In the event of a dispute, the Customer is invited to contact the Customer Service of Les Tricots de Léa.

Together, they undertake before any legal action to try to resolve it amicably. In the event of a dispute within the framework of the execution of these GCS, the Customer may, before any legal action, resort to a conventional mediation procedure or to any other alternative method of dispute resolution with a view to an amicable settlement.

The mediator appointed by GINGER - LES TRICOTS DE LÉA is the company CM2C (Centre for the Mediation of the Consumption of Conciliators of Justice (cm2c.net); CM2C – 14 rue Saint Jean – 75017 PARIS).

It is expressly reminded that requests for amicable settlement do not suspend the time limits open for bringing legal action.

ARTICLE 16: CUSTOMER SERVICE

For any information or questions, Customer Service is available to the Customer: - Electronically via the contact form or by email at the following address: hello@lestricotsdelea.com, Monday to Friday from 10:00 a.m. to 1:00 p.m. and 2:00 p.m. to 5:00 p.m. For all ensuing electronic correspondence, and in order to facilitate and speed up the processing of requests, the email address used when placing the order should be used. - Either finally by post to the following address: 52, rue du faubourg Poissonnière, 75010 Paris.

ARTICLE 17: COMPUTER PROVISIONS AND FREEDOMS

In accordance with the law relating to data processing, files and freedoms of January 6, 1978 as well as Regulation (EU) 2016/679 of the European Parliament and of the Council of April 27, 2016 relating to the protection of natural persons at the With regard to the processing of personal data and the free movement of such data, information of a personal nature relating to the Customer may be processed by Les Tricots de Léa.

The processing of this information is in particular mandatory for the management of your purchases and the follow-up of your orders, but also to create a Customer account and subscribe to the newsletter. For more information on the processing of his data and his rights to the data, the Customer is invited to consult the Privacy Policy of Les Tricots de Léa, which is an integral part of these GCS.

APPENDIX: WITHDRAWAL FORM

(Please complete and return this form only if you wish to withdraw from the contract)

For the attention of Les Tricots de Léa, Customer Service - 52 rue du Faubourg Poissonnière - 75010 Paris

I/We (*) hereby notify my/our (*) withdrawal from the contract relating to the sale of goods (*)/for the provision of services (*) below:

- Property name:

- Property reference:

- Order number :

- Ordered on(*) / received on (*)

- Name of consumer(s)

- Address of consumer(s)

- E-mail address used for the Customer account of the consumer(s):

- Signature of consumer(s) (only in case of notification of this form on paper)

- Date * Strike out what is not applicable

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